Delivery information

Clear timings. No guesswork.

Our shop is preparing to launch. We are not currently accepting orders or payments. The delivery and returns information below describes our policy for launch; final delivery charges and applicable restrictions will be shown before payment is enabled.

Usually around 5 daysAllow 7–10 calendar days during busy periods or delays. Maximum: 10 calendar days from order acceptance, including preparation.

Our delivery window

UK delivery normally takes around 5 calendar days from order acceptance. During busy periods or delays, allow 7–10 calendar days, with a maximum of 10 calendar days. Calendar days include weekends and bank holidays. We will not add a separate undisclosed processing period to this window.

Delivery charges and coverage

Available destinations, delivery charges and any postcode restrictions will be shown before you place an order. We will not accept an order for a destination we cannot serve. We do not currently accept orders.

Tracking and problems

Where a tracked service is used, we will provide tracking information after dispatch. If your parcel has not arrived by the agreed date, contact hello@dailyhug.co.uk. We will investigate and explain the available next steps, including cancellation and refund rights where applicable.

Late, missing or damaged deliveries

Goods remain our responsibility until delivered to you or a person you nominate, subject to the statutory rules for a carrier you independently commission. An unexpected delay does not remove your consumer rights. Tell us promptly about damage or missing items; we do not impose an artificial reporting deadline that limits those rights.